Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested the platform extensively and present a clear, practical and legally informed summary of the rules that govern play on our site. This is a living document: it sets out eligibility, account registration, payments, bonuses, dispute resolution, and how we handle breaches. Our results show that transparency and player protection are central to how we operate.

Overview and Scope

These Rules apply to all use of The Pokies 114 gaming platform from any internet-enabled device, including desktop and mobile. By registering an account and using our services you accept these Rules in full. If you do not agree with any part of them, you must stop using The Pokies 114 immediately.

We operate under registration number 3-102-841524 and are based in Costa Rica. Our operations adhere to the licensing and regulatory guidance that applies to our jurisdictions. We reserve the right to update these Rules for reasons including regulatory changes, fraud prevention, or improved customer protection. Any significant changes will be published on this page and applied in line with applicable notice periods.

Who Can Play (Eligibility)

We tested identity and geolocation checks during our audits and observed the following eligibility requirements in practice:

• Minimum legal gambling age: You must be at least the legal gambling age in your country of residence. If local law sets a higher minimum age, that applies instead.
• Geographic restrictions: Only players from jurisdictions where online gambling is permitted may register and play. You are responsible for ensuring your access is legal in your jurisdiction.
• One personal account: Accounts must be registered in the real name of the player. Creating duplicate accounts to exploit bonuses or promotions is prohibited unless explicitly approved by our support team.
• True information only: All personal information provided must be accurate and up to date. We may suspend or close accounts that contain false information.

Account Opening and Verification

When opening an account at The Pokies 114, you will be asked to provide personal information such as full name, date of birth, email address and phone number. During our compliance testing, we routinely request identity documents. Our verification process is in place to protect you and the integrity of our games.

1. Registration steps we tested
2. Provide accurate personal details during sign-up.
3. Confirm your email and phone number when requested.
4. Complete identity verification when asked by uploading government-issued ID and proof of address.

We will not process deposits and withdrawals until identity checks required by anti-money laundering (AML) rules are satisfactorily completed for accounts flagged by our systems. Identity verification timelines vary—our average verification turnaround in testing was within a few business days, depending on document clarity and response speed from the player.

Deposits

We tested common payment methods and documented processing expectations to set clear player expectations:

Key deposit rules observed in our tests:

• Only use payment instruments in your name unless otherwise agreed with support in writing.
• Deposit limits may apply per method; see your account settings or the Payments section.
• We may request source-of-funds documentation if transactions exceed normal patterns or trigger AML alerts.

Withdrawals

Withdrawals are processed after verification and in line with AML controls. Our tests show the following practical expectations:

• Processing time: We endeavour to approve and process withdrawals promptly. Some requests require manual review which extends processing times.
• Final receipt: Once processed, arrival time depends on the payment provider or financial institution.
• Rejected withdrawals: If a withdrawal is rejected by your financial institution the funds return to us and we will contact you to agree an alternative method.
• Playthrough requirements: To help prevent money laundering and bonus abuse, specific playthrough rules apply. For example, PayID deposits may require 1x playthrough and card deposits may require 3x before withdrawal.
• Fees: We do not charge withdrawal fees, though your bank or payment provider may charge.

Bonuses, Promotions and Wagering

Bonuses and promotions are a valuable part of our offering. In our testing we reviewed bonus mechanics carefully to ensure fair outcomes.

General bonus rules:

• Bonuses are subject to their specific terms and these Rules. Always read promotion T&Cs before opting in.
• We reserve the right to void a bonus or promotion if we detect fraud, bonus abuse, or contravention of the terms.
• Some bonuses are valid only for specific game types. Wagers on excluded games will not count towards wagering requirements.
• For many bonuses there is a wagering requirement which must be met before withdrawal of bonus funds or winnings generated with bonus funds.
• Attempting to use multiple accounts or automate play to exploit bonuses is strictly prohibited and may lead to cancellation of winnings.

Our results show that disciplined, informed play reduces disputes. If you are unsure whether a strategy or game is allowed when a bonus is active, contact support before wagering.

Fair Play, Cheating and Collusion

We are committed to fair play. During our operational audits we monitor for collusion, use of bots, and automated gameplay. The following rules apply:

• Automated play using bots, scripts, macros or other programmed devices is prohibited.
• Collusion between players to gain an unfair advantage is prohibited.
• Attempting to manipulate game outcomes or using software exploits will result in voided winnings and potential criminal referrals.
• If we have reasonable evidence of abuse, we reserve the right to freeze accounts and investigate. Funds may be retained pending the outcome of that investigation.

Game Malfunctions and Errors

Games occasionally experience errors due to network, software or integration issues. Our testing of incident responses shows the following practical approach:

• In the event of a malfunction, you must not attempt to take advantage of erroneous outcomes.
• If play or funds are affected by a malfunction, we will investigate in cooperation with game providers and partners.
• Decisions about correcting errors, restoring balances, or voiding affected bets are made at our sole discretion after investigation.

Account Suspension, Breaches and Termination

We reserve the right to suspend or terminate accounts in circumstances including, but not limited to, breach of these Rules, suspicious activity, AML concerns, chargebacks or fraudulent behaviour. From our experience in handling cases:

• We may place holds on funds while investigations are underway.
• Where breaches are confirmed, we may cancel winnings and close accounts.
• In cases suggesting criminal activity we will cooperate with law enforcement and may share relevant data.

Responsible Gambling and Self-Exclusion

Player safety is a priority. Based on our responsible gambling reviews:

• Players are encouraged to set deposit, loss and session limits through their account or by contacting support.
• Self-exclusion options are available. Self-excluded players will be prevented from accessing accounts for the duration of the exclusion and may not be eligible for promotions during that time.
• If you believe you or someone you know has a gambling problem, contact responsible gambling services in your jurisdiction and our support team for immediate assistance.

Privacy, Security and Data Protection

We implement modern security practices to safeguard personal data and transaction details. From our security audits:

• We use encryption and other technical measures to protect sensitive information in transit and at rest.
• We store the minimum data necessary to operate accounts, process payments, and comply with legal obligations.
• We will only share personal data with third parties when necessary for identity verification, payment processing or legal compliance, and only under secure contractual arrangements.

Anti-Money Laundering and Transaction Monitoring

To comply with AML requirements and protect players, we operate transaction monitoring and KYC checks. Our practical experience indicates:

• Deposits and withdrawals may be subject to enhanced verification if they deviate from normal patterns.
• Large or unusual transactions may require source-of-funds documentation before processing.
• We retain the right to decline or reverse transactions suspected of facilitating money laundering.

Disputes and Complaints

If you have a dispute, our tested process is:

1. Contact support with full details including account ID, transaction references and screenshots where applicable.
2. We will acknowledge receipt and provide regular updates during investigation.
3. If you remain dissatisfied after our internal review, we provide information on how to escalate according to relevant regulatory or alternative dispute resolution options available to you.

Changes to the Rules

These Rules may be amended from time to time. When we make material changes we will publish those changes on this page and where appropriate notify registered players. Continued use of The Pokies 114 after changes constitutes acceptance of the new terms.

Common Examples and Practical Scenarios (What We Tested)

During our operational testing we validated several real-life scenarios so you know how rules are applied in practice.

• Scenario: Duplicate account detected — Our tests show duplicate accounts are suspended, balances frozen and an investigation follows. If abuse is established, winnings are voided.
• Scenario: Card deposit then rapid withdrawal — If a deposit method has a specified playthrough (for example 3x for card), attempting to withdraw before satisfying the requirement results in rejection or review.
• Scenario: Game error resulting in incorrect credit — When a game malfunction credited incorrect funds, our investigation restored the correct balance and reversed erroneous credits consistent with game provider outcomes.

Key Rules Summary Table

How to Contact Us and Provide Documents

For verification, account questions or disputes, contact our support team via the channels listed in your account area. When providing documents, ensure scanned images are clear, show the entire document, and match your account details. Our verification team aims to respond within reasonable timeframes; during peak periods processing may be longer.

Legal and Liability

By using The Pokies 114 you accept that gambling outcomes carry financial risk and no guarantees of profit exist. We are not liable for losses arising from your play decisions. We reserve the right to suspend or restrict services when required by law or regulation, or to protect the platform's integrity.

What We Recommend — Practical Guidance from Our Tests

Based on our hands-on testing and analysis, to reduce issues with verification, withdrawals and compliance please follow these recommendations:

• Provide full and accurate details at registration to avoid delays.
• Complete identity verification proactively if you plan to play and withdraw significant sums.
• Read promotion terms carefully before accepting bonuses to understand wagering requirements and eligible games.
• Set personal deposit and loss limits to control play and avoid impulsive decisions.
• If you are unsure whether a strategy or play pattern is allowed while a bonus is active, contact support before wagering.

Final Notes

These Rules reflect our tested approach to operating a secure, fair and compliant gaming environment at The Pokies 114. We aim to be transparent and responsive. If you have questions about how these Rules apply to your account, contact our support team with your account details and a description of the issue. Our customer service and compliance teams will provide clear guidance and work to resolve any matter promptly.

Thank you for choosing The Pokies 114. Play responsibly and contact support if you need help.